Treating customers fairly
At Carsave Leasing Ltd we are committed to giving you excellent customer service and treating you fairly. We are fully committed to providing the highest standards of client service and advice and we never forget that you have a choice of supplier and are grateful that you've chosen us.
Treating Customers Fairly (TCF) is one of the key principles set by the Financial Conduct Authority to ensure fair treatment of customers, by improving standards across the financial industry.
As a part of this, Carsave Leasing Ltd follows the relevant aspects of the Financial Conduct Authority's Principle 12
that a firm must act to deliver good outcomes for retail clients and the 4 outcomes of consumer duty
Namely the ways we meet these requirements in the day to day running of our business
Consumer Understanding
We continually aim to understand the needs of our clients
Any advice provided will be appropriate and consider the customer's individual needs and circumstances.
Price and value
We ensure that the marketing of our products is appropriately targeted, clear, not misleading and highlights the risks/conditions as well as the key features/benefits of a product.
We keep our clients fully informed in a clear and fair manner that is unambiguous and not misleading.
Products and Services
We ensure our services are delivered with clarity and transparency and do not contain hidden conditions or rely on complex technical definitions.
We make certain our clients understand the risks associated with our services at the outset of an instruction
Customer Support
We take our clients' privacy seriously and ensure that our staff are aware of and follow rules in relation to data protection to ensure that clients' details are kept secure and confidential.
We take any complaint seriously and will deal with any complaints promptly and make improvements to our operations where required.
Registered in England & Wales with Company Reg No : 32151426
Registered Office : Unit 5, Sheaf Valley House, 134 Archer Road, Sheffield, S8 0JZ | Data Protection No : Z7414877 | VAT No : 690008745 |
Carsave Leasing Ltd are a credit broker and not a lender, we are regulated by the Financial Conduct Authority. Registered No : 672236 - BVRLA membership number: 1982
V3 08.04.2025
